Terms

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE LOYAL AI WEBSITE.

Terms of website use

Welcome to LOYAL AI. This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.loyal.ai whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Our Privacy Policy also sets out information about the cookies on our site.

Information about us

LOYAl AI is operated by TRUE 212 Limited. We are registered in England and Wales under company number 8224422 and have our registered office at 105 Farringdon Road, London EC1R 3BU.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you. 

Changes to our site

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge. (Fees may apply to Web Applications/Plugins).

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@loyal.ai.

Fees, payment and free trials

Your access to or use of LOYAL AI applications and plugins shall be contingent upon your payment of all applicable fees as described on our website at the time (“Fees”); unless you are an Enterprise User, in which case your access to or use of LOYAL AI applications and plugins shall be contingent upon your organisation’s payment of the Fees.

Upon registering for paid use of LOYAL AI, unless you are an Enterprise Member, you will be required to designate a valid payment method. You hereby authorize LOYAL AI to charge to your designated account all Fees relating to the services you select, and you agree to pay all such Fees in accordance with the applicable payment method terms and conditions.

LOYAL AI reserves the right to revise its Fees, including by increasing or adding new Fees, at any time on ten (10) days’ notice. Such notice may be sent to you by email to your most recently provided email address or posted on our website or by any other manner chosen by LOYAL AI in its commercially reasonable discretion. You will be deemed to have received any such notice that is posted on the website on the day it was posted. Your use of the services after the ten (10) day notice period constitutes your acceptance of the new or revised Fees. If you do not agree to the revised Fees, you may cancel your subscription.

To ensure uninterrupted service, all subscriptions are renewed automatically. You hereby authorize LOYAL AI to charge subscription Fees for the renewal period to the payment method on file. All subscriptions are renewed at the subscription level(s) and Fees in effect at the time the then-current subscription term ends. You may cancel the subscription at any time. 

LOYAL AI may offer a free trial membership from time to time with regard to certain services (a “Trial”). By accessing or using the LOYAL AI application or plugin, you agree to the terms of any such Trial and further agree to any changes LOYAL AI may make to such Trial. If you cancel the services before the end of the trial period, your trial will continue until the end of the trial period, and you will not be eligible to participate in any further Trials, except as allowed by LOYAL AI in its sole discretion.

Cancelation and refund policy 

These Terms shall continue until you cancel your subscription or until terminated by LOYAL AI. You may cancel your subscription at any time, although only an authorized representative of an Enterprise User may cancel the Enterprise User’s account. If you cancel after your subscription renewal date, you will not receive a refund for any amounts that have been charged. Your cancelation will be effective at the end of your then-current subscription period, subject to applicable law, and you may use the services until your cancelation is effective (unless your access is suspended or terminated).

LOYAL AI may deny you access to all or any part of the services or terminate your account with or without prior notice if you engage in any conduct or activities that LOYAL AI determines, in its sole discretion, violate these Terms or the rights of LOYAL AI or any third party, or is otherwise inappropriate. Without limitation, LOYAL AI may deny you access to the services, or terminate the subscription and your account, if your use of the services exceeds your plan’s use limitations.

If you are an Enterprise User, and these Terms or the applicable agreement for services is terminated in relation to the relevant Enterprise Account, or if you otherwise lose access to the services via your Enterprise Admin (e.g. if you are no longer employed by that Enterprise), LOYAL AI may elect in its discretion to (a) terminate your account or (b) downgrade your account to an individual subscriber account, at which point you agree that your use of the services will be as an individual subscriber in accordance with these Terms (which Terms at that point will be solely between you and LOYAL AI).

If you are an Enterprise User of an Enterprise Account, your Enterprise Admin may elect in its discretion and at any time to revoke your Enterprise User status and (a) terminate your account or (b) downgrade your account to an individual subscriber account, at which point you agree that your use of the services will be as an individual subscriber in accordance with these Terms (which Terms at that point will be solely between you and LOYAL AI).

Upon termination of your account(s) for any reason, your right to use the services and to access the LOYAL AI application(s) and plugin(s) and any of its content will immediately cease and all content in your account(s) will be deleted. All provisions of these Terms that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, limitations of liability and miscellaneous provisions.

Except as may be expressly set forth herein, all Fees paid or accrued in connection with any services are non-refundable, and LOYAL AI will not prorate any Fees paid for a subscription that is terminated before the end of its term.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: use of, or inability to use, our site; or use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

loss of profits, sales, business, or revenue;

business interruption;

loss of anticipated savings;

loss of business opportunity, goodwill or reputation; or

any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you.

When you upload or post content to our site, you grant to Loyal Ltd. a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display and perform, promote the site and the service provided by Loyal Ltd and to allow third parties to use the content for their purposes or in accordance with the functionality of the site. Such licences will terminate when you remove the content from our site.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact info@loyal.ai

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email info@loyal.ai.

Thank you for visiting our site.